Why Businesses Should have a VoIP Infrastructure?

Posted on November 8, 2015

Many businesses are considering a reliable VoIP system. However, small businesses may not be able to afford the high cost of more comprehensive system. In this case, we need to make sure that we are able to compete with bigger rivals and one of the ways we should do is by reducing the overall costs. With VoIP, we won’t need to deal with busy signals, because multiple digital voice conversations can be handled simultaneously. By doing this, customers will be able to get an entirely different perception about our business and they will be more interested in knowing what we have to offer.

In the highly competitive industry, first impression is essential and we should make sure that people have enough confidence in our business. This situation can’t be achieved if calls are not answered immediately. In some cases, small businesses are only resellers and they provide various identical products that they get from the same manufacturers. In this situation, we should make sure that consumers have more favourable inclination on our company by providing them with better interaction. Customers will get the impression that we are a small business that works like a big name company.

We should be aware that much bigger rivals have many more capabilities than smaller competition. As an example, bigger companies are able to expand into wider markets. Owners of small businesses often think that they don’t have a similar advantage. With VoIP technology, we should try to have a real presence in any location and we can achieve this through high speed Internet connection. Many small businesses don’t really have a good idea how they should use this useful technology. Another important characteristic of VoIP technology is teleworking and it is already the norm in today’s business environment.

In this case, we may hire home-based employees at distant locations and they can access our VoIP phone system. The technology is mature enough and we should be able to make it up and running immediately. With VoIP, small businesses are able to expand their supplier and distribution networks quickly. It means that VoIP has allowed the creation of a highly, effective mobile workforce. Modern clients are already living in a fast-paced word and they would appreciate the opportunity to access VoIP communication. It is even better if the VoIP system can be integrated with mobile implementations, such as with smartphones.

For medium- and large-scale companies, VoIP also provide a different kind of advantage. These businesses often have multiple branches and communicating between them can be very affordable to perform. There’s no additional administration cost and operating a VoIP system doesn’t take a high degree of technical skill. VoIP could provide extension for each employee and the level of voice quality can be adjusted to determine the number of connections that can be established at any given time. VoIP traffic should travel an identical path with data transmission of our company. We may only need to progressively enlarge our bandwidth on the same physical cable to increase the voice and data transmission capacity.


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